Frequently asked Questions (F.A.Qs)
Welcome to our FAQ section, where we answer your most pressing questions about our professional cleaning services. Our commitment to transparency and excellent customer service means we're always ready to help clarify your queries. Let's dive right in!
Answer: The frequency of professional carpet cleaning depends on several factors, including the amount of foot traffic your carpet receives and whether you have pets or small children in your home. As a general rule, most carpets should be professionally cleaned at least once a year.
Answer: Yes, professional carpet cleaning is safe for pets and children. At Xtreme Clean, we use only premium cleaning agents and techniques that are safe for your family and pets. However, we recommend that you keep pets and children off the freshly cleaned carpets until they are completely dry.
Answer: The drying time for carpets after professional cleaning depends on several factors, including the humidity and temperature in your home, the type of carpet, and the cleaning method used. Typically, carpets take between 4 to 18 hours to dry completely.
While we have a high success rate in removing most types of stains, some may be more stubborn than others. Factors such as the type of stain, how long it has been there, and the type of carpet fiber can all affect the outcome. We always do our best to remove stains and will communicate with you about any potential limitations beforehand.
Answer: Yes, we recommend that you move any furniture or other items from the areas that need to be cleaned before our technicians arrive. Depending on the difficulty of moving the remaining furniture, we will move what we can can, and we will replace it with protective pads to prevent any damage to your carpet. However, if you wish for us to go around the furniture, we can do that as well.
Answer: At Xtreme Carpet and Tiles Cleaning, we use a hot water extraction method, also known as steam cleaning, for our carpet cleaning services. This method uses hot water and cleaning agents to loosen dirt and debris from your carpet fibers, followed by a powerful vacuum to remove the dirt and excess moisture.
Answer: In addition to carpet cleaning, we offer a range of cleaning services, including tile and grout cleaning, upholstery cleaning, and flood damage restoration. We also offer different levels of carpet cleaning processes and techniques to suit your needs and budget.
It is important to note, however, that improper cleaning techniques, such as using too much water or harsh chemicals, can damage the fibres in your carpets. That is why it is important to hire a reputable and experienced carpet cleaning company, like Xtreme Carpet and Tile Cleaning , to ensure that your carpets are cleaned properly and effectively. Our cleaning specialists use only the best cleaning agents and techniques, combined with up-to-date education, to ensure that your carpets are cleaned thoroughly without causing damage to the fibres.